Return Policy

Don't like the size? The fit just isn't right? No problem. Kollectionz offers returns for items within 14 days of its delivery.

  1. Email with your order number & reason for return.
  2. If item is damaged during shipping or is defective, we will issue a replacement at no extra cost.
  3. If the replacement is issued due to incorrect size or preference, the buyer is responsible for paying the return shipping.
  4. We do not accept returns after 14 days of delivery.
  5. Returned items will be converted to store credits.

Returned items must comply with our returns policy:

  • Items must be returned undamaged, with all tags attached and the original packaging included.

  • Accessories must be returned with the original branded boxes and dust bags, where provided.

  • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.

  • Swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.